7th Annual Charity Oktoberfest |
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United Way 2-1-1 Frequently Asked Questions: 1. What exactly is United Way 2-1-1? 2-1-1 is the easy to remember, three-digit telephone number that connects people in need of services with the most appropriate community and human resources. By simply dialing 2-1-1, callers are able to be connected with specially trained information and referral (I&R) call center specialists from their community who can assist them with finding solutions to the problems and issues that are troubling them. 2. What is Information and Referral (I&R)? Information and Referral (I&R) is a service which helps people understand their problems, provides information to help them make informed decisions regarding possible solutions, and links those people in need of services with appropriate service providers in the community who can meet their needs. Highly trained staff provide these services and also maintain a large community resource database that adheres to state and national standards. 3. Who calls United Way 2-1-1? Each year, more than 75 million people use (I&R) services nationwide. In Florida alone, more than 1.6 million people and 81,000 in the Northeast Florida area dialed an (I&R) for help. Callers are: • parents struggling with out-of-control kids • single parents trying to make it on their own • young children alone or afraid • teens struggling with adolescence • adult children concerned about their aging parents • the elderly trying to retain their independence • the financially disadvantaged of all ages who are on the verge of being evicted or losing their electricity or water • teachers, social workers, judges, nurses and other human service, medical and mental health professionals seeking resources in order to meet the complex needs of their clients 4. What counties are covered by United Way 2-1-1? United Way 2-1-1 serves residents in a 9-county region that includes St. Johns, Duval, Clay, Nassau, Baker, Putnam, Suwannee, Columbia and Hamilton counties. If a county resident cannot access 2-1-1, the caller can dial 632-0600 or 1-866-318-0211. |
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