2-1-1 makes news in the Florida Times-Union: Read the article and watch the video
To search for programs and services that are refugee-related, please press the “Search” button above and follow the instructions.
United Way 2-1-1, with the help of a grant from The Lawton and Rhea Chiles Center for Healthy Mothers and Babies, has successfully completed a database that will help refugees access various programs and services within the United Way 2-1-1's 9-county region.
More than 200 new programs and services were added to the United Way 2-1-1 database. Community resources aimed at assisting refugees throughout the region were submitted by Lutheran Social Services and various other refugee organizations.
United Way 2-1-1 software programs continue to be updated regularly in an effort to provide refugee clients with the most up-to-date information.
Refugees and their families can now dial the easy to remember, three digit telephone number, 2-1-1 to access these services. Callers can dial one of two different numbers to access refugee services. They are:
United Way 2-1-1 operates 24 hours a day, 7 days a week. United Way 2-1-1 received more than 154,000 telephone calls last year.
Call center specialists refer all callers to one or more human service agencies, provide crisis counseling and suicide intervention and prevention, and many times just listen to callers who simply need to talk to a trained professional.
For years, United Way 2-1-1 has been operating more efficiently by streamlining its processes and updating its equipment. Computers have become the core of this process through faster hardware and software now used to conduct information and referral searches.
United Way 2-1-1 provides refugee callers with information and referral for:
Some people in crisis are not able to search for phone numbers at all. They may be unable to speak English, incapacitated by crisis (such as a natural disaster) or illness, they may be traveling on the road, or hearing impaired. 2-1-1 contracts with a translation service through a conference call arrangement that is fluent with more than 140 different languages and is available 24/7. The deaf have easy access to 2-1-1 through 7-1-1 and by dialing the TTY line directly at 1-904-306-0447.
United Way 2-1-1 provides refugees one number to call when they are in crisis. They won't have to dial agency after agency searching for appropriate help. 2-1-1 can help deliver services more efficiently by using centralized data in community planning.
United Way 2-1-1 could also enlist a coalition of more than 1,000 Alliance of Information and Referral Systems (AIRS) members and more than 1,400 United Ways across the nation. This experience and expertise is evident in the standards developed by AIRS and United Way.
United Way 2-1-1 practices continuous quality improvement. The data from the call management system, along with the information from the call tracking software system, allows staff to track problems and monitor the progress of solutions. A monthly report of indicators is available here. A continuous quality improvement model is used to identify remedial strategies if any of the numbers are going in the wrong direction. This data is summarized and used to evaluate results. A written report analyzing the data is available monthly.