Home Who We Are Get Involved Contact Us Area United Ways Benefits Free medical insurance eligibility         for Children and Pregnant Women Community Links and Services Frequently Asked Questions Monthly Reports to         the Community NEFL Information Network (NEFIN) 2-1-1 News and Information Printed Resource Directories Privacy Policy Refugees Suicide/Crisis Helpline	Get Involved You can make a difference in the lives of First Coast children and families. Sign up today to become a United Way 2-1-1 volunteer! Training required: Training for all positions is provided. Contact: Bob Arnold, 390-3278, or Terri Swanson, 390-3283 The following United Way 2-1-1 volunteer positions are available: Resource Database updates - data entry (updating system and manual entries) Volunteers with the ability to type and basic computer skills are needed to update the 2-1-1's database of services. Volunteers will be trained on entering data into ServicePoint. Directory call-backs and follow-ups Volunteers are needed to follow-up with previous 2-1-1 callers for quality assurance and to determine if the referrals provided were helpful. Volunteers will be trained on the use of a prepared script and on documentation of calls. UW 2-1-1 Call Center Specialists Volunteers with good communication and basic computer skills are needed to answer calls to 2-1-1 during times of high call volume including following natural disasters. Volunteers will learn how to enter ServicePoint data entries. The volunteer will also learn about AIRS taxonomy, the UW 2-1-1 AVAYA phone system, how to answer suicide calls (depending on the volunteer), and all AIRS requirements and standards - that are set forth in the AIRS ABC's and Taxonomy of Information and Referral. Receptionist / Administrative Assistant Volunteers with computer skills are needed to assist with the day-to-day administrative work of 2-1-1 including faxing, processing mail and assisting with data gathering. The volunteer will be trained in United Way processes and machinery including copy, fax and mail. UW 2-1-1 presentations to the community Volunteers adept at public speaking are needed to spread the word about 2-1-1. Volunteers will be trained using a prepared presentation, with speaking engagements coordinated and scheduled by staff.